Thank you for shopping with Woodoria Studio. Please read our Returns and Refunds carefully before placing an order.

Returns Policy

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• It must also be in its original packaging.

• You must provide a receipt or proof of purchase.

Non-returnable items include:

• Custom or personalised items

• Gift cards

• Downloadable digital products

• Health and personal care items

Please do not send your purchase back to the manufacturer. Contact us first at hello@woodoriastudio.co.uk to initiate a return.

Partial Refunds (if applicable) We may grant partial refunds in the following cases:

• Items with obvious signs of use

• Items not in their original condition, damaged, or missing parts for reasons not due to our error

• Items returned more than 30 days after delivery

Refunds (if applicable) Once your returned item is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or missing refunds:

• Check your bank account

• Contact your credit card company (may take time to post)

• Contact your bank (processing time may vary)

• If still unresolved, contact us at hello@woodoriastudio.co.uk

Sale Items Only regular priced items may be refunded. Unfortunately, sale or discounted items are non-refundable.

Exchanges We only replace items if they are defective or damaged. For exchanges, please contact us at hello@woodoriastudio.co.uk before returning the item.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return. Once the returned item is received, a gift credit will be issued. If the item was not marked as a gift, or was shipped to the gift giver first, the refund will be issued to the original purchaser.

Return Shipping To return your product, please mail it to: Woodoria Studio
[Insert Return Address Here]

Customers are responsible for paying return shipping costs. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

All orders shipped with tracking (First or Second Class Tracked) include insurance and a tracking number.

Production and Dispatch Times                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Custom products are handcrafted to order. Our typical processing times are:

• Non-wedding orders: dispatched within 2-7 working days

• Wedding orders: dispatched within 7–14 working days, prioritised by event date

Rush production is available for an additional fee. Contact us at hello@woodoriastudio.co.uk for details.

Note: "Save the Date" items follow the regular 3–5 day dispatch schedule due to their simpler design.

If you have any questions about these Terms and Conditions, feel free to contact us at hello@woodoriastudio.co.uk

Thank you for supporting Woodoria Studio.